Revenue Recovery Specialist (Remote)

You shouldn’t have to leave to achieve. Rural & Remote is about connecting people in rural communities to remote jobs as a way of creating pathways back home and opportunities for those who want to stay in their communities!

Gravy, a Rural & Remote Employer Partner, has immediate job openings for their Recovery Specialist role. These are full-time, salaried, remote positions.

WHAT YOU OWN (Yes, you own it, you are responsible for it, and you will crush it!):

  • You are responsible for managing the GRAVY Recovery System for an assigned roster of clients. 
  • You are responsible for maintaining accurate information, communicating with our client’s customers, and delivering agreed upon results of recovery efforts.
  • You will learn all of your clients technology systems…their payment processor, their CRM, their email system.
  • You will learn your clients’ brands and how to adapt your voice to speak to their customers. 
  • You will provide a focused, relentless and systematic approach to recovering failed payments. 
  • You maintain the highest focus on accuracy. 

 

A DAY IN THE LIFE OF A REVENUE RECOVERY SPECIALIST:

  • Each day, you’ll access your clients’ failed payment information & manage the GRAVY Recovery System to save payments through logging in to each of your clients’ systems (payment processors, CRM’s, email systems, etc.)
  • You’ll follow our playbook for payment recovery to ensure you are reaching out to customers (and following up with them) in a timely manner. You love a good process and knowing what needs to be done each day. 
  • You communicate well with people (mostly through exceptional written communication), and understand that there is a human behind each payment. You have respect and empathy for everyone you come in contact with.